If I just gave you a credit card, then why do I have to wait 30 days?
All Plans take effect 30 days after the enrollment form is processed and payment received, regardless of whether you pay by check or with a credit card. The 30 days allows us an opportunity to perform an on-site inspection if we so choose.
 
Do I have a sewer line on my property that is linked to the city's sewer?
If you are not sure if you have a sewer line on your property, call your local sewer or Public Works Department for verification.
 
I have a septic system, am I eligible to enroll?
No, the sewer repair plan is only available to customers connected to a city sanitary sewer main.
 
What is a sewer line?
The sewer line on your property is the main waste discharge pipe that dumps sewage from your home into the city's sanitary sewer system.
 
What is the difference between the water pipe and the sewer pipe?
The water pipe brings fresh drinking water to your home. The sewer pipe takes all used water and waste material out of your home.
 
Where does coverage begin and end?
The Sewer Line Protection Plan covers your main sewer cleanout (usually in your basement) all the way out to either your property line, and depending upon your local sewer department's rules and regulations, you may also be responsible for the sewer line in the street to the connection at the main city sewer line. (To verify what specific and/or other parts of the sewer system you own, we suggest you contact your sewer department or public works department for clarification.)
 
Why do I own the sewer line on my property?
The sewer line on your property is the homeowner's responsibility and depending upon
your local sewer department's rules and regulations, you may also be responsible for
the sewer line in the street. (To verify what specific and/or other
parts of the sewer system you own, we suggest you
contact your local sewer department or
public works department for
clarification.)

 

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